Armadillo Studios Inc.

SXSW10: The Big Showdown – GoWalla vs. Foursquare

Well, now that SXSW 2010 is over and everyone has begun shoring up “their own conference overviews”:http://techcrunch.com/2010/03/09/location-is-the-new-just-kill-yourself/, It’s about time I finish off the last two posts on the conference.

So with out further adieu, here’s my take on the “other big topic at this year’s festival”:http://blog.armadillostudios.ca/article/sxsw10-the-big-trend-is-web-typography. Yes, friends without question the big showdown of *SXSW 2010* was between geo-locational social network superpowers “GoWalla & Foursquare”:http://twitpic.com/18fgd6.

The big guns were definitely brought out to play, as each of the two superpowers fought for the affection of the influential _first adopter_ crowd. In laymen terms, *they were coveting the nerds*.

The idea being that, if you win the Nerds (First Adopters), they’ll return to their home town and influence others to join the network. Now to preface it, both foursquare and gowalla were predominant at the ’09 version of the festival, but this was the big year. iPhones and Smartphones were are as common as underwear at SXSW and pretty much everyone at the conference was already using one of two power house apps. But the key for these two start-ups was to convert the nerds to their own service. To come out one top and _create the next Twitter Effect_.

So after all the final software updates, redesigns, secret badges and super, super duper checks-in were completed, who won?

The Big Winner Is…

Well, this may come as a shock, but I would have to venture that Austin based “GoWalla”:http://gowalla.com/blog/2010/03/sxsw-2010-redux/ was the slight winner. Which for those following the Geo-Locational Network apps battle (or “even this web site”:http://blog.armadillostudios.ca/article/foursquare-starts-to-make-waves-in-calgary) will see as a bit of shock.

“Foursquare”:http://www.foursquare.com has been the _it company_ for this new section of the Social Media spectrum for over a year, with “predominant deals with national and local media outlets”:http://foursquare.com/metronews and a buzz that’s rivaled Twitter. But, with an ill-timed redesign roll-out and some glaring downtime issues, Foursquare seemed to miss a golden opportunity to squash the competition. Rather than blowing the socks off of the crowd, it left with a small whimper of excitement. Instead, smaller “GoWalla”:http://www.gowalla.com was able to keep rolling with a crisper interface design (“just look at those gorgeous icons”:http://gowalla.com/spots) and leverage the _cool small guy_ vibe to win over a majority of the _nerds_. By the end of the five days, most dedicated Social Media Enthusiasts and Insiders were gravitating towards GoWalla and away from Foursquare.

What this means for the future of Geo-Locational Networks is something that will play out shortly, but for the future if you are looking to expand your business into the Foursquare network, it would be best to keep one eye on GoWalla as you start to build your strategy. (Don’t worry, they are both fairly interchangeable) Foursquare will still maintain it’s buzz and significant edge on users, but GoWalla made a solid impression.

The question for the future will be, was it enough to sway a majority of the _First Adopters_ and their friends to make the switch.

Calgary Social Media: A Tale Of Two Bars

Here’s a tale of two local bars.

A tale in which two bars set out to engage in the local Social Media community of Calgary. Both bars are of similar statue and manner. Both are located at cross-sections of popular nighttime destinations. Both are new ventures, which have taken over from _Classic_ and well known establishments. And this year both bars reached out on Twitter (and to an extend Foursquare) to attract new customers.

Bar Number 1

Let’s briefly talk about the first one. Last March it established a “Twitter presence”:http://www.twitter.com/classicjacks and proceeded to follow the Calgary community. The account page was bland, generic and didn’t provide any insight into the culture of it’s clientèle or even an hint at it’s overall image. Instead the bar made two comments along the lines of _we’re open_ and _we’re hiring_. It didn’t try very hard to engage the community and didn’t create a two-way form of communication; rather it just broadcasted a simple one-way message to an uninterested audience.

Since those two posts … well the account has sat dormant.

In all likelihood the account will never resurface in any form. Which is unfortunate, as it was one of the first restaurants to venture into the Twitter community. It had a leg-up on the community and could have been poised to potentially leverage this new clientèle. *But it failed*.

There was no commitment to the campaign and _more importantly_, it didn’t give back to the community it was interacting with. Instead, their tactics probably left most members of the Calgary online community with a sour taste in their mouth.

For their image, their soft attempt at leveraging Social Media *probably did more harm than good*.

Bar Number 2

Now, let’s look at the second bar. It’s a fairly new concept bar, which took over the reigns of the old Fox and Firkin. Their goal is to sell locally produced food and _Brewskies_. This bar of course is “The District”:http://www.enjoydistrict.com. Opened a few months ago, it is a place that is slowly becoming an after-work destination and an enjoyable niche hangout.

Similar to my previous example, The District also embarked on a “Twitter campaign”:http://www.twitter.com/enjoydistrict. Unlike the aforementioned establishment, The District began engaging in the growing Calgary Twitter community through a simple organic campaign – offering specials, promoting it’s bucket of bacon and (recently) it began encouraging organization to use it’s location for a variety of meet-ups. Over time it has grown it’s audience to well over a 1,000 followers and now appears to be a destination within the online community.

In addition to all this wonderful Twitter exposure, it also took the plunge on the newest Social Networking craze “Foursquare”:http://foursquare.com. In the past few weeks it became one of the first venue partners in the city and now offers “discounts to mayors and some secret discounts for frequent visitors”:http://foursquare.com/venue/253410. As a foursquare user, it’s become a place to visit to ‘achieve’ the next status of discount.

Subsequently, The District has created an identity and presence within these two networks *that is unique to its competitors*.

It’s positioned it’s self as a destination place for the people engaged in the community and a quick look at either network shows it’s success. This level of interaction has change the community’s opinion, from a bar on the outskirts to a place to meet and be seen.

In The End

I’m not going to speculate on the success of either establishment, I’m not by any means a restaurateur. The point of this post is to look at the difference in Social Media strategy and the change to the online perception of both establishments. The one thing that I do know about the _Food and Drink_ industry is that *optics are a key element to success*.

Buzz and word of mouth are invaluable.

When we look at the rewards of these two Twitter campaigns, it’s pretty obvious which of these bars came out on top.